February 22, 2021 – A recent survey of staff at specialist offices conducted by Zitter Insights, a division of MMIT, awarded the top satisfaction score from office staff when it comes to oncology care from independent specialty pharmacies to BioPlus Specialty Pharmacy, part of CarepathRx. In addition to having the highest score in oncology, BioPlus also ranked #4 overall across all disease states in terms of office staff satisfaction with independent specialty pharmacies.
BioPlus scored the highest of the surveyed independent specialty pharmacies in Zitter Insights’ Specialty Pharmacy Office Staff Satisfaction Survey (Second half, 2020) when it comes to satisfaction in oncology care. This report, released early in 2021, measures satisfaction using Net Promoter Score™ (NPS). NPS is a well-established methodology to measure customer satisfaction and is used in this survey to determine how likely a physician’s office is to recommend a particular specialty pharmacy.
“We focus relentlessly on delivering a fast and easy patient and provider experience. And, we believe that a fundamental measure of our success is our company’s NPS score and the third-party reviews conducted by Zitter,” explains Stephen Vogt, Pharm.D., CEO of BioPlus. “Our strong market leadership position is a direct result of our team’s commitment to go beyond the expected. We have invested and will continue to invest aggressively in our fast and easy brand promise as we achieve tremendous growth,” Dr. Vogt adds.
Zitter Insights’ Specialty Pharmacy Office Staff Satisfaction Survey covers the time period of the second half of 2020 and surveyed more than 1,500 office staff in over ten therapeutic areas and covered a cross-section of the specialty pharmacy marketplace including the top 10 specialty pharmacies.
About BioPlus Specialty Pharmacy
Meet the first and only independent, national specialty pharmacy to back up ‘fast and easy’ with the Power of 2: BioPlus Specialty Pharmacy. Physician offices know in less than two hours whether a referred patient is accepted for treatment with the company’s 2-Hour Patient Acceptance Guarantee™. Prescriptions then move fast through the 2 Day Ready 2 Ship™ process. For qualifying prescriptions, medication refills are an easy 2 clicks away.